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An end user is complaining that when they try to retrieve their voicemail messages, they hear the message "mailbox is currently in use." What must the administrator do to resolve this issue?
A. The administrator must reload the mailbox for the user.
B. The administrator must verify that the mailbox is enabled.
C. The administrator must verify that the primary extension that is associated with the end user is in an E.164 format.
D. The administrator must unlock the mailbox for the user.
Answer: D
Which troubleshooting tool is used to check and verify the individual modules in the Cisco Unified Presence server?
A. Cisco Unified Real Time Monitoring Tool
B. Cisco Unified Presence System Troubleshooter
C. Cisco Unified Presence Monitoring Tool
D. Cisco Unified Presence Viewer
Answer: B
A user reports that when they are using Cisco Unified Personal Communicator, their status does not change when they are on the phone. What is the typical cause of this issue?
A. The username or password is invalid.
B. The Cisco Unified Presence account is locked out.
C. The user is not associated with the line.
D. Cisco Unified Presence is not enabled for the user.
E. Cisco Unified Presence is not enabled for the line.
Answer: C
Which device needs to be configured to allow Cisco Unified Presence to receive phone availability updates from subscribed users?
A. H.323 Trunk
B. Presence Gateway
C. MGCP Gateway
D. SIP Cisco Unified Personal Communicator Gateway
E. CTI Gateway
Answer: B
When troubleshooting a single Cisco Unified Presence user complaint, which is the Cisco recommended tool to start the troubleshooting process?
A. Cisco Unified Real Time Monitoring Tool
B. Cisco Unified Presence System Troubleshooter
C. Cisco Unified Presence Monitoring Tool
D. Cisco Unified Presence Viewer
Answer: D
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